FAQs

After your risk free 30 day trial ends, your credit card will incur monthly charges.

Simply visit the application's URL using any web browser on your mobile device. To add the app's icon to your phone, tap the Bookmark icon, then choose "Add to Home Screen". Now you can easily access the app by tapping the icon on your home screen.

Yes. To add your company’s logo, log into your account - In the upper right hand corner, click on the “gear” icon next to your name and select “My Account”. To add your tenant’s logo or profile picture – Go to the “People” tab, select “Tenants”, then select the appropriate tenant, and click “Edit”. From there, you may import the logo from your computer and click “Change Avatar” to confirm.

Yes. 24/7 Super is available in English and Spanish with more languages on the way.

Monthly credit card payments will be set up for your convenience.

There’s absolutely no hassle - you may call or email us at any time to cancel your subscription.

Simply click on “forgot password?” on the main login screen and follow the prompts to reset your password.

Log into your account. In the upper right hand corner, click on the “gear” icon next to your name and select “My Profile”. From there you can update all your personal profile information, such as name, phone number , email address, etc.

Log into your account. In the upper right hand corner, click on the “gear” icon next to your name and select “My Account”.

Absolutely. Use our easy import wizard for a quick account setup. Bulk import units, tenants, and users from a CSV file. You can also easily export all of your information at any time.

Select “Reports” from the menu bar at the top of the screen. Then choose the report you would like to run. From there you will have the options to filter your reports based on specific criteria.

You may choose to receive email notifications for any open maintenance issues based on your preferences and on-call schedule.