24/7 Super
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  • For Landlords
  • For Tenants
  • Pricing
  • Support
    • Support
    • FAQs
    • Resources
  • Blog
  • Sign Up
  • Sign In

FAQs

What happens when my trial ends?

After your risk free 30 day trial ends, your credit card will incur monthly charges.

How do I access 24/7 Super from a mobile device?

Simply visit the application's URL using any web browser on your mobile device. To add the app's icon to your phone, tap the Bookmark icon, then choose "Add to Home Screen". Now you can easily access the app by tapping the icon on your home screen.

Can I add a logo to 24/7 Super?

Yes. To add your company’s logo, log into your account - In the upper right hand corner, click on the “gear” icon next to your name and select “My Account”. To add your tenant’s logo or profile picture – Go to the “People” tab, select “Tenants”, then select the appropriate tenant, and click “Edit”. From there, you may import the logo from your computer and click “Change Avatar” to confirm.

Is 24/7 Super available in other languages?

Yes. 24/7 Super is available in English and Spanish with more languages on the way.

How can I pay for 24/7 Super?

Monthly credit card payments will be set up for your convenience.

How can I cancel my subscription?

There’s absolutely no hassle - you may call or email us at any time to cancel your subscription.

How do I reset my password?

Simply click on “forgot password?” on the main login screen and follow the prompts to reset your password.

How can I change my profile information?

Log into your account. In the upper right hand corner, click on the “gear” icon next to your name and select “My Profile”. From there you can update all your personal profile information, such as name, phone number , email address, etc.

How can I update my account information?

Log into your account. In the upper right hand corner, click on the “gear” icon next to your name and select “My Account”.

Can I import my property’s information?

Absolutely. Use our easy import wizard for a quick account setup. Bulk import units, tenants, and users from a CSV file. You can also easily export all of your information at any time.

How do I run reports?

Select “Reports” from the menu bar at the top of the screen. Then choose the report you would like to run. From there you will have the options to filter your reports based on specific criteria.

How will I receive notifications of open maintenance issues?

You may choose to receive email notifications for any open maintenance issues based on your preferences and on-call schedule.
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    607 W. Main St.
    Louisville, KY 40202

    (855) 200-2477